Workload Automation continues to evolve, and with its latest enhancements, it’s not just about scheduling smarter—it’s about operating smarter too.

One of the most practical new features now available in the jobstream definition is the “Operator Documentation” field, designed to improve clarity, reduce troubleshooting time, and make life easier for everyone managing or monitoring jobstreams.

 What’s New?

When editing or creating a job stream in the Workload Designer, you’ll now notice a field labeled Documentation. This isn’t just a notes section—it’s a powerful space (up to 4,000 characters) that allows you to:

  • Provide clear operator instructions
  • Add runbook-style steps for handling common issues
  • Include links to team resources, dashboards, or escalation procedures
  • Leave handover notes for after-hours support

This content is then surfaced directly in the Workload Orchestrator, giving operators real-time visibility into the guidance they need—right where they need it most.

 Where Operators See It

When an operator opens the Workload Orchestrator, they can simply click into any jobstream and immediately access the documentation you provided. No need to dig through wikis, PDFs, or tribal knowledge—it’s embedded right into the jobstream.

This makes onboarding easier, improves first-time resolution rates, and helps ensure consistency across shifts and teams.

How to Use It Effectively

Here are some tips for using the documentation field to its fullest potential:

  • Be concise but clear – Focus on actionable steps and key contacts.
  • Use formatting wisely – While it’s plain text, you can still structure with bullets or numbered lists.
  • Keep it updated – As processes change, so should your documentation.
  • Link to resources – URLs can be added for quick reference to external systems or dashboards.

Real-World Example

“If jobA ABENDS, check if the return code was 19 then call customer at 111-111-1111 and find out status of file /tmp/temp.txt and if ready rerun job, else contact the Data Warehouse team (dw-team@example.com).”

This kind of guidance takes the guesswork out of issue handling—especially useful during off-hours or for newer team members.

 Bottom Line

This simple addition can drive real operational efficiency. By placing key documentation right inside the scheduling environment, IBM Workload Automation brings automation and operational support closer together—saving time, reducing errors, and empowering your operators.

Have you started using the Operator Documentation field in your workflows yet? I’d love to hear how it’s helping your teams. Drop me a comment or message—let’s keep leveling up how we work with WA.